Ciholas Standard Privacy Policy
Ciholas is committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please notify us at info@ciholas.com.
The following is to inform you of our policies for collecting, using, and disclosing your Personal Identifiable Information (PII) made available to us when you browse our sites, create accounts on our sites, or purchase and use our products.. By using any of our services, you are agreeing to the collection and use of your PII in accordance with this and other policies contained in our Terms of Service.
PERSONAL IDENTIFIABLE INFORMATION COLLECTED
In the Ciholas Shop and on the Ciholas Forum (see additional Privacy Policy for the Ciholas Forum here), we collect personal information that you voluntarily provide to us when creating an account, posting messages, or otherwise contacting us. The PII that we collect depends on the context of your interactions with us and the choices you make regarding the information you provide. The PII you share is up to you and is not required for browsing any of our sites. However if you want to create an account, purchase an item in our shop, or participate in the discussions in our forum, you will be asked for PII. The PII collected is encrypted using secure socket layer technology (SSL).
The PII we collect could include the following:
Name and Contact Data – First and last name, email address, postal address, phone number, and other similar contact data.
Credentials – Passwords and similar security information used for authentication and account access.
Payment Data – All payment data is collected through a third party payment processor (TPPP). Ciholas DOES NOT have access to any of the payment information that you provide to the TPPP. None of the TPPPs use any of your data for anything other than processing your payment and have their own privacy policies that are as strict or more strict than those contained in this privacy policy. All third party payment processors used by Ciholas, use the Privacy Shield Framework or are Privacy Shield Compliant. For more information about Privacy Shield, go to https://www.privacyshield.gov.
INFORMATION USAGE
We use your PII for the purposes listed above and to keep our site safe and secure (for example fraud monitoring and prevention) and to enforce our terms, conditions, and policies for our legitimate business purposes.
We may disclose your information where we are legally required to do so in order to comply with applicable law, judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
We will not share, sell, rent, or trade any of your PII with any third parties for their promotional purposes.
DURATION OF PII STORAGE
We keep your information for only as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than seven years.
You may update, correct, or delete your account information from our sites at any time, by accessing your account settings page on the site. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.
KEEPING PII SAFE
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, given that the internet is not 100% secure, transmission of personal information to and from our sites is at your own risk. Only access our services and sites within a secure environment.
UNIQUE PRIVACY RIGHTS
Based on the laws of some countries and states, you may have the right to request access to the PII we collect from you, change that information, or delete it in some circumstances. For more information on how to do that, please contact us at info@ciholas.com.
If you are visiting our sites from outside of the United States, please be aware that you are sending information (including PII) to the United States where our servers are located. That information may then be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries, including the United States, may not have data protection law as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your PII will at all times continue to be governed by this Privacy Policy.
NON-PII INFORMATION AUTOMATICALLY COLLECTED
We automatically collect certain information through Google Analytics when you visit, use, or navigate any of our sites. This information does not reveal your specific identity, but may include device and usage information, such as your computer’s Internet Protocol (IP) address, browser type, browser version, operating system, referring URLs, country, location, the pages of our sites that you visit, the time and date of your visit, the time spent on those pages, and other similar statistics. This information is primarily needed to maintain the security and operation of our sites and for our internal analytics and reporting purposes.
We collect this information using cookies. Cookies are small pieces of text stored on a user’s computer. They can be accessed by the web server or the client computer allowing the server to deliver information tailored to the user. Most web browsers are set to accept cookies by default. We use cookies to keep track of items stored in your shopping basket, to conduct research and diagnostics to improve our content and services, to prevent fraudulent activity, and to improve security.
If you prefer, you may choose to set your browser to remove and reject cookies. This could affect the availability of certain features or services on our sites. Most browsers allow you to turn off cookie collection in their Tools/Settings button under a Privacy tab.